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Return Policy

Digimart will do its best in providing the best shopping experience for all our customers. If the product does not meet your 

expectation, we will provide exchange/refund service under 

measurable grounds

If you have any inquiry exchange/refund  

please contact us on 1300 364 733 or info@digimart.com.au  

and our customer service team will guide you through the process,



All our customers will be entitled to a refund if the product is 

presented unused and all packages have not been broken.

If original packages are already opened, we may not issue a 

refund under this condition.


30 Day - Defective Product Policy

If your product has developed a fault within the first 30 days, 

we offer an expedited exchange process. 

To help us process your exchange faster please ensure:

  • The product does not have physical or liquid damage.

  • The product has its original packaging and accessories.

  • Contact us within 30 days of your purchase and provide your

    purchase details, and a description, and photos of the issues you

    are experiencing.

In order to request an exchange/refund, 

please provide valid proof of purchase this may include a receipt, 

digital tax invoice, payment receipt, or gift receipt.

Dead on Arrival/Damaged in Transit

  • If your product is damaged in transit or is dead on arrival,

    please take a photo of the damage or issue with the product,

    and contact us immediately (same day).

Manufacturer Warranty

For information on the warranty, please visit our warranty page.

This return policy includes, and does not seek to exclude or limit, 

the rights you have under the Australian Consumer Law. Our goods come with

guarantees that cannot be excluded under the Australian Consumer Law. 

The warranties and product support that we offer and provide pursuant to

our Terms and Conditions are in addition to the consumer warranties and

guarantees under the Australian Consumer Law.

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